Request account deletion
To request deletion, email us from the Google email address you used to sign in to Complete G12. Use the subject line Delete my Complete G12 account.
For your security, we may ask you to confirm that you control the account before completing the request.
What we delete
After confirmation, we delete your Complete G12 account profile and associated learning data, including your display name, progress, goals, streaks, answers, Reading Checker usage records, live quiz records, help requests, teacher proposals, bookings, and saved timetable data.
What may be retained temporarily
Secure backup copies may remain for up to 30 days before they are automatically removed. We may retain only the minimum information required to meet a legal obligation or resolve a security issue, if applicable.
When deletion happens
We process verified deletion requests within 30 days. Deleting your account ends access to its cloud-synced progress and Premium entitlements. Removing the app or using “Reset this device” only removes local device data; it does not delete the cloud account.